Résumé

Professional Summary:

An ambitious Office Manager seeking an opportunity to leverage a solid foundation to utilize organizational skills and excellent multi-tasking ability. With a meticulous attention to detail demonstration to resolve escalations and meet and exceed targeted company goals would be effortless.

Areas of Expertise Include: 

Communication Skills| Public Relations| Customer Service| MS Office| Google Drive| Spreadsheets| Email| Database Management| Social Media| Typing| Graphics| Presentations| Writing| Social Media Marketing Campaigns| SEO| Google Analytics| Persuasion| Visual Communication| Budgeting| Project Management| Office Management| Planning| Copywriting| Editing| Journalism| Adobe Suite| 

Front Office Supervisory Skills| Administrative Skills| Organizational Skills| Interpersonal Skills| Prioritization Skills| Conflict Resolution| Multi-Task| Time Management| Accuracy| Detailed Oriented| Self-Reliant| Deadline Driven| Independent| Team Collaborative| Adaptability| Solution Oriented|

Professional Experience:

Overnight Office Supervisor July 2020 – PRESENT

Omni Grove Park Inn – Asheville, NC

  • Reconstructed night auditor program by creating dynamic standard operating procedures and manuals that resulted in hiring of an additional night auditor. 
  • Supervised 513 rooms overnight by coordinating multiple departments to achieve an elevated guest experience at a four diamond resort. 
  • Enforced resort policies to de-escalate unacceptable guest behavior by leveraging my advanced communication and customer service skills. 

Group Rooms Coordinator May 2019 – March 2020

Omni Grove Park Inn – Asheville, NC

  • Created online room blocks that coordinated with group sales contracts by utilizing hotel software and delivered accurate bookings that raised our incentives by 10%.
  • Presented room block information to external meeting planners on a daily or weekly basis that resulted in boosted survey scores and earned additional group bookings. 
  • Arranged tasks for over 30 groups per month with attention to detail and organization skills that evolved the department standard operating procedures. 

Resort Experience Planner November 2017 – May 2019

Omni Grove Park Inn – Asheville, NC

  • Forecasted revenue for activities involving spa, golf, or dining for the 513 room resort by mentoring 3 employees and saw +300% department growth at end of term.
  • Outperformed 40 employees by achieving department ambassador for 2018 and Omni Service Champion award for 2018.
  • Shattered sales goals for the year by capitalizing on motivating the team and accomplishing an astounding 1 million dollars of additional revenue in 2018.

Additional professional experience available upon request. 

Education:

Bachelor’s of Communications Graduated July 2016

Western Carolina University

  • GPA 3.5 ~ Dean’s List
  • President of Public Relations Student Society of America ~ 2015

Personal and Professional Interests

  • Professional: PRSA member
  • College-Related: PRSSA President (2015) Phi Theta Kappa (2013)
  • Personal Hobbies/Interests: blogging, crafts, and sewing.