About Me

Hello, my name is Hilary Underwood.

I’m a charming and an adaptable professional who is driven and image-conscious.

Thanks for visiting my ‘about me’ page of my portfolio website.

I’m not your average internet college graduate droning on about my accomplishments and praises– this is the real world. Failure is a valuable teaching tool that helps shape a person’s humanity and narrative. I have my own set of failures that have taught me life lessons of humility, kindness, and compassion.

To introduce you to my professional journey:

I graduated from Western Carolina University in 2015 with a Bachelors of Arts in Communication with a concentration on public relations. All through our classes of portfolio and resume preparations, a required internship to graduate, and a competitive graduating class had me prepared for career hunting– or so I thought.

I started my professional journey with a Marketing & Special Events Intern position at the Great Smoky Mountains Railroad in Bryson City, NC. I enjoyed all of the knowledge I obtained from working with the Macneil Uncorked wine train, the Dinotrain summer program, and the famous Polar Express train experience. With seeking better opportunities, I moved on from the 8 month internship.

After working in the mall for two years in the Top Seller position, trying to find an office job became a hard obstacle. Granted, the area I live in is not urban and leans more rural. Times were tough and I applied to 75 different jobs in the year 2016. I only received 1 offer (along with finding 2 scams), and accepted the offer immediately at the Omni Grove Park Inn as a Reservations Agent.

Being in hospitality for the past 4 years has improved my customer service skills and I’ve flexed my public relations muscles more than I could count. I climbed through various reservation job titles, and learned the property while honing my customer service skills in emails and over the phone. I could name several moments where working at the Omni Grove Park Inn made all the effort feel “worth it.” Omni Grove Park Inn is a special place to work because it’s not just a job– you’re surrounded by family and good people.

I hope to continue my professional and personal journey and continue to support my family, friends, and co-workers.

I appreciate your time in reading the “about me” section of my portfolio. Your time is very important to me, and we all deserve some time to recoup after the wild 2020 year we had. Click here for one of my favorite videos on the YouTube, to help you relax.